Complaints Management Policy

13 May 2019
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13 May 2019, Comments Comments Off on Complaints Management Policy

A complaints management policy was approved by the Board during the year. The purpose of the policy is to establish an effective and efficient complaints management system that is based on accountability, responsiveness, confidentiality, fairness and transparency. The policy provides details on (i) types of complaints; (ii) the process for lodging of complaints; and (iii) the system of handling complaints.

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